Our Quality Management System defines our approach to all aspects of our business, from strategic planning and risk mitigation to the planning, delivery and monitoring of our outputs.
It encompasses the full range of services that we offer, and ensures that we focus on the needs and expectations of our clients.
Our clients’ satisfaction is of paramount importance to us. We have a Complaints Procedure to allow us record those instances when our performance may have fallen below the standard we strive for. Please click here for the Complaints Procedure.
Click here to read our Quality Policy.